We are able to open all common formats of graphic files, such as cdr, ai, psd,pdf, jpeg, gif, bmp, tiff, and more. And we can expand and compressed files such as zip and rar.

Our customer service representatives will call you or e-mail you a Performa Invoice after the order is entered into our computer. For rush orders, we will contact you as soon as we receive your orders to go through the details and confirm the price and ship date.

We offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.

Here are the lines of packaging we currently offer:

Folding Carton
Corrugated
Rigid
Bags
Inserts
Labels & Stickers

We can arrange shipment by Sea, air or expressing per customer requests.
Sea shipment takes longest time but costs least, if your goods reach 1 CBM and your order is not so urgent, by sea would be the best choice.
Air shipment cost higher than by sea, but it save much time. If the total weight of your goods over 45kg, by air is more economical.
By courier is the speediest way. It cost higher than by air or sea, but the door to door service can save you much time, and you can track the shipment very easily and conveniently. If the good is under 45kg or in need urgently, we suggest this way.

We are pleased to inform you that we accept a variety of payment methods to facilitate your transactions. We honor all major debit and credit cards issued in North America, including but not limited to:
TT
Mastercard
Visa
American Express (Amex)
Discover
PayPal

For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.

(1)New orders can be placed through e-mail candy@kayaol.com, couriers, or fax with clear information of quantity, size, colors, and other specs, such as material, backing, accessories, Special effect and so on, an artwork or existing samples would be best.
(2) Repeat orders may be placed online, We keep a actual sample and detailed data of each item from first order. We give each regular customer a sole user name and password to login in our online order system. There you can place order and check if the order was received ok very conveniently.

The normal production time for pouches, boxes, backpacks, paper cards/ hangtag is 7~14 days.
For special item like complex backpack, the lead time is a little longer.
Of course, different cases or products require different production time. Feel free to send the design for us to estimate. Rush service might be available under certain circumstances.

Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs, it is not recommended to go below our MOQs listed below.
For Drawstring Bags/Pouches, the MOQ is 500 units.
For Cardboard Boxes, the MOQ is 500 units.
For Card Printing , the MOQ is 1000 units.
For Brochures Booklets, the MOQ is 500 units.
For Hang Tags, the MOQ is 2000 units.

If you just need similar sample for quality evaluation, we can send our catalog or brochure to you directly.
If you need a sample according to your actual sample, Please send your actual sample to us, We can make one and send to you.
If you need sample of your own design, Please provide the artwork with below details included:

1> Material
2> Dimension
3> Color (Pantone no. would be best)
4> Technics / special requiremnet (Like glossy/matte film coating, Foil stamping, HF embossment, laser/heat cutting, Seal coating, Sticker etc.)

With above information, we will make artwork and advise quotation for your approval. Upon receipt of your confirmation, we would process sample immediately. Normal products takes around 7 days, others 10~15 days if more technics is requested. Then we send actual sample out if scanned copy was approved ok.
According to our sample policy, the freight should be afforded by customers. So a collect account is needed before that if you have any cooperated courier.

If you just need similar sample for quality evaluation, we can send our catalog or brochure to you directly.
If you need a sample according to your actual sample, Please send your actual sample to us, We can make one and send to you.
If you need sample of your own design, Please provide the artwork with below details included:

1> Material
2> Dimension
3> Color (Pantone no. would be best)
4> Technics / special requiremnet (Like glossy/matte film coating, Foil stamping, HF embossment, laser/heat cutting, Seal coating, Sticker etc.)

With above information, we will make artwork and advise quotation for your approval. Upon receipt of your confirmation, we would process sample immediately. Normal products takes around 7 days, others 10~15 days if more technics is requested. Then we send actual sample out if scanned copy was approved ok.
According to our sample policy, the freight should be afforded by customers. So a collect account is needed before that if you have any cooperated courier.